When will my order arrive?

It depends on the shipping company selected and the carrier responsible for delivery. We partner with a variety of carriers in major cities, and delivery typically takes 1 to 3 days from the time the order is placed and confirmed.

Do you offer international shipping?

Currently, our contracted shipping companies deliver within the country and to a selection of cities listed on the delivery page, which displays all cities served by the shipping company’s representatives.

You can request international shipping from our store team via WhatsApp to obtain information on product weight and pricing from international shipping agents not currently registered with the store.

What if there is a manufacturing defect in the product?

Please refer to our Return Policy to review the terms for returns and exchanges. In the event of a manufacturing defect where a return is approved, the shipping cost to the store and the return shipping cost will be charged to the customer; however, the cost of the product itself will not be charged to the customer, in accordance with our Return Policy.

I want to order in bulk. Is there a discount?

The store offers bulk delivery service for orders, and there is a discount ranging from 10–20% on certain products. You can contact us directly via the “Contact Us” page to inquire about quantities and discounts.

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